Reformivity General Terms of Service
Effective Date: 3rd January 2025
Welcome to Reformivity (the “Company,” “we,” “us,” or “our”). These General Terms of Service (the “Terms”) govern your use of our website, www.reformivity.com (the “Site”), and any coaching or related services (the “Services”) provided by Reformivity. By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree, please discontinue use of our Site and Services.
1. Acceptance of Terms
1.1. By using the Site or purchasing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1.2. We reserve the right to update or modify these Terms at any time. Any changes will become effective when posted on our Site. Your continued use of the Site or Services after the posting of any changes indicates your acceptance of those changes.
2. Use of the Site
2.1. Eligibility
You must be at least 18 years old to access or use our Site and Services.
2.2. Prohibited Activities
You agree not to engage in any activity that disrupts or interferes with the Site or Services, including transmitting viruses, spam, or malicious code.
2.3. Account Registration
You may be required to create an account to access certain features. You agree to provide accurate, complete information, and to keep your account details updated. You are responsible for maintaining the confidentiality of your login credentials.
3. Coaching Services
3.1. Nature of Services
Reformivity provides coaching and related guidance aimed at personal development, goal-setting, and accountability. Coaching is not a substitute for professional mental health care or medical care. Any information or advice provided through our Services should not be interpreted as professional legal, financial, or medical advice.
3.2. Coach-Client Relationship
The Client acknowledges that the success of coaching depends on their commitment and willingness to take action.The Coach may recommend referrals to other coaches or alternative professional services (e.g., therapists, counsellors, or healthcare professionals) if deemed necessary.3.3. No Guarantees: While we strive to help you achieve your goals, we do not guarantee specific results from the use of our Services.
4. Booking and Payment via High Level
4.1. Online Booking
Coaching sessions, programmes, and other offerings are typically booked and paid for in advance through our designated platform, High Level
4.2. Pricing
All prices are listed on our Site or within High Level. We reserve the right to change prices at any time; however, we will honour the prices in effect at the time of your booking.
4.3. Payment Terms
Payments must be made in accordance with the schedule outlined during the booking process on High Level. If payments are not received as agreed, we reserve the right to postpone or terminate Services.
5. Community and Marketing via High Level
5.1. Community Access
Where provided, you may be granted access to our online community hosted on High Level. This access is governed by these Terms, plus any additional community guidelines that may be posted.
5.2. Marketing Communications
By signing up for our Services, you agree to receive marketing and promotional communications from us via High Level, which you can opt out of at any time by following the instructions in the communication or contacting us directly.
6. Cancellation and Refunds
6.1. Cancellation Notice
All missed appointments may be charged at the usual fee unless at least 24 hours’ notice is provided. If two consecutive appointments are missed without notice, coaching may cease.
6.2. Refund Policy
In the event of a cancellation by either party, refunds for unused sessions will be issued in accordance with any separate agreement or policy specific to your coaching package.
6.3. Holidays
Two weeks’ notice is expected for any holiday lasting one week or more. No payment is required during the Coach’s holidays, and a similar notice period is expected from the Client.
7. Late Arrival
7.1. Coaching sessions will begin at the agreed time. If the Client is late, the session will still end at the originally scheduled finish time.
8. Confidentiality
8.1. Client Information
We take confidentiality seriously. Both parties agree not to disclose any confidential information without prior written consent, except as required by law or if there is a concern of illegal activity or imminent harm.
8.2. Recording of Sessions
Coaching sessions may be recorded (audio or video) for quality assurance or accreditation purposes and will be securely stored. Recordings may only be reviewed by a trusted third-party accreditation body or the Coach for training and improvement, unless otherwise agreed upon in writing with the Client.
9. Intellectual Property
9.1. Ownership
All content on the Site, including but not limited to text, graphics, logos, and software, is the property of Reformivity or its content suppliers and is protected by applicable intellectual property laws.
9.2. Use of Materials
You may view, download, and print content for personal, non-commercial use. Any other use requires express written permission from us.
10. Third-Party Resources
10.1. No Endorsement
References to third-party services, applications, or platforms (beyond High Level) are provided as a convenience. Unless explicitly stated, Reformivity does not endorse, affiliate with, or guarantee such third parties.
10.2. Disclaimer
We are not responsible for any financial costs, damages, or adverse outcomes resulting from the use of third-party services. Clients are encouraged to exercise their own discretion and due diligence when utilising such resources.
11. Limitation of Liability
11.1. No Warranties
Your use of the Site and Services is at your sole risk. The Services are provided “as is” without warranties of any kind, whether express or implied.
11.2. No Liability
Under no circumstances shall Reformivity, its officers, employees, or affiliates be liable for any indirect, incidental, consequential, special, or exemplary damages arising from your use of the Site or Services.
11.3. Not a Substitute for Professional Advice
Coaching is not a replacement for medical, psychological, financial, or legal counsel. You should seek professional advice in these areas if needed.
12. Indemnification
You agree to indemnify and hold Reformivity, its officers, employees, and affiliates harmless from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of the Site or Services, or your violation of these Terms.
13. Modification and Termination
13.1. Site and Services
We reserve the right to modify, suspend, or discontinue any aspect of the Site or Services at any time without notice.
13.2. Termination of Use
We may terminate or suspend your access to the Site or Services if we believe you have breached these Terms. Any suspected fraudulent, abusive, or illegal activity may also be grounds for termination and may be referred to law enforcement authorities.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
15. Severability
If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions shall remain in effect.
16. Entire Agreement
These Terms, together with any other agreements or policies referenced herein, constitute the entire agreement between you and Reformivity regarding the use of the Site and Services and supersede any prior understandings or agreements.
17. Contact Us
If you have any questions about these Terms, please contact us at:
Email:
Website:
By using the Reformivity website or purchasing our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.
